Frequently Asked Questions

Things to know

Don't see a question you have right now? Feel free to call us (305) 579-9836

+ - What is your cancellation policy?

All patients booking new appointments for treatment are required to leave a non-refundable deposit in order secure the appointment. The deposit will go towards your scheduled treatment. If an appointment is not cancelled or rescheduled within 24 hours of the appointment time, the deposit will be lost and a second deposit will be required to re-schedule.

LATE POLICY: Please call if you are running late. If we have not heard from you within 15 minutes after the scheduled starting time, the appointment will be considered a cancellation and the deposit and/or pre-paid treatment will be lost. If you arrive over 15 minutes late to an appointment it may be shortened or considered cancelled depending on availability. Please be on time. If you have any questions regarding our policy you may call the office at 305-579-9836 or email your question to Thank you for your attention to this matter and we look forward to serving you.

+ - Are you open on Saturdays?

Our office is open five days a week. We are open every other Saturday and every other Monday. If we are open on a Saturday, we will be closed the following Monday.

+ - Do you have parking?

Yes! There is valet parking in the building. WE VALIDATE for a valet discount! The entrance to the back of the building is on 12th Street. You can also look for a street parking space.

+ - What types of payments do you accept?

We accept all major credit cards such as Visa, Mastercard, American Express and Discover. We also accept Care Credit financing and offer no interest payment plans for those who qualify!

+ - Who will be injecting my Botox?

Your Botox will be performed by one of our master injectors, Dr Michelle Barnes or Yuni Medina, our Nurse Practitioner. They are two of the most sought after injectors in Miami. They will be the only ones to administer Botox or any other Injectable service at our center!

+ - Can I inject Botox and go out right after?

Yes. Many of our patients have their Botox on the way out to dinner or happy hour. We also offer a service called “Botox Express” which means you can call us on your lunch break and we will do our best to get you in and out promptly. As for downtime, most patients may experience a few red marks at the injection site which usually go away within 15 minutes. A quick makeup touch up is all you should need. We do ask that you not lean forward or lie down for 4 hours following Botox injections so please schedule your hair or spa appointments prior to your Botox injection. 

+ - Do your treatments have a lot of downtime or lifestyle interruptions?

The majority of our treatments have very little to no downtime. Our consultant will go over any pre or post treatment instructions with you during the consultation to ensure you receive safe and effective results.

+ - Can I refer a friend?

Your referrals are very much appreciated! Upon referring a friend or family member, you will receive 10% of your referral’s first purchase in “Derma Dollars”. Derma dollars are the same as cash so we put them in your account and you can use them towards any treatment you choose. (Maximum of $300 Derma dollars per referral)

+ - Should I come to my appointment without make-up?

Yes, please! We ask our clients come ready for treatment! That means a washed face and no make-up! Thank you!

+ - How do I prepare for my injectable treatment?

We ask that patients avoid blood thinners (unless prescribed by a physician) such as aspirin, Ibuprofen, fish oils, ginger and ginkgo biloba. You may take arnica 2-3 days prior to your treatment to help with bruising and swelling.

+ - Is there gratuity on any treatments?

Gratuity is included for facials only. There will be an 18% gratuity added to your facial at checkout.